This Privacy Policy explains how dz999 collects, uses, stores, shares, and protects personal information belonging to registered users and visitors of the dz999 Platform. dz999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection standards. By using the dz999 Platform, you acknowledge that you have read and understood this Privacy Policy.
Before reading the full legal text, here is what dz999 fundamentally commits to regarding your personal data — not as marketing, but as operational policy.
dz999 does not sell, rent, lease, or trade your personal information to third parties for their independent marketing or commercial use. Your data is processed exclusively for purposes related to the delivery and improvement of dz999 services, regulatory compliance, and the prevention of fraud — nothing else.
All personal data collected by dz999 — including identity documents, payment information, and login credentials — is stored in encrypted form. Data transmitted between your device and dz999's servers is protected by 256-bit SSL/TLS encryption, which is the same standard used by international banking institutions.
dz999 provides mechanisms for registered users to access, correct, and in appropriate circumstances request the deletion of their personal data. You can update your account information directly through your account dashboard, or submit a formal data request to the dz999 privacy team at any time.
dz999 collects only the personal information that is genuinely necessary for the purposes it is collected. We do not collect data "just in case" — each data point collected has a defined purpose, a defined retention period, and a defined justification. Unnecessary data is not retained beyond its required purpose.
dz999 processes personal data in compliance with our international gaming licence requirements, which include specific obligations regarding player data protection, anti-money laundering record-keeping, and responsible gaming data management. Our data practices are subject to external regulatory oversight.
In the unlikely event of a personal data breach that affects your information and poses a risk to your rights, dz999 will notify affected users without undue delay and will take immediate remedial action. dz999 maintains an incident response plan specifically covering data security events.
In this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "dz999" / "we" / "us" | The operator of the dz999 Platform at dz999.biz, including its parent company, subsidiaries, and authorised data processors acting on its behalf. |
| "Platform" | The dz999 website at dz999.biz, its mobile version, all gaming and betting services accessible through the domain, and all associated account management interfaces. |
| "User" / "you" | Any individual who accesses, registers on, or uses the Platform, including registered account holders and unregistered visitors. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including name, mobile number, CNIC number, financial account details, IP address, device identifiers, and game activity logs. |
| "Processing" | Any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, and deletion. |
| "KYC" | Know Your Customer — identity and age verification procedures conducted by dz999 to comply with regulatory obligations before processing withdrawals or as otherwise required. |
| "Third Party" | Any natural or legal person other than dz999 and the User concerned, including payment processors, game studios, fraud detection providers, and regulatory authorities. |
This Privacy Policy applies to all personal data collected by dz999 through the Platform, including data collected during account registration, identity verification, gameplay, deposits, withdrawals, customer support interactions, and your general use of the dz999 website.
This Policy applies to all dz999 users, including players located in Pakistan — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, or any other city. It applies regardless of the device or network used to access the Platform.
This Privacy Policy should be read together with dz999's Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform and are incorporated by reference into the overall User Agreement.
dz999 collects the following categories of personal data from its users:
dz999 collects personal data through the following channels and mechanisms:
dz999 processes personal data for the following defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, registration data |
| Identity and age verification (KYC) | Identity documents, CNIC/Passport, date of birth |
| Processing deposits and withdrawals | Financial data, payment method identifiers |
| Providing gaming and betting services | Game activity, account balance, bonus records |
| Customer support and dispute resolution | Communication data, transaction history, game logs |
| Fraud prevention and security monitoring | Technical data, behavioural patterns, IP address |
| Regulatory compliance and reporting | Identity, financial, and gaming activity data |
| Responsible gaming monitoring | Game activity, session data, self-exclusion records |
| Platform improvement and analytics | Technical data, anonymised usage statistics |
| Marketing communications (where consented) | Contact data, game preferences |
dz999 processes personal data on the following legal grounds, each of which applies to specific processing activities:
dz999 does not sell your personal data. We share personal data with third parties only in the following circumstances and with the following categories of recipients:
To process your deposits and withdrawals, dz999 shares necessary transaction data with authorised payment processing partners including JazzCash, EasyPaisa, and the banking institutions through which transfers are routed. These partners receive only the data strictly necessary to execute the specific transaction and are prohibited from using your data for any other purpose.
To conduct KYC verification, dz999 shares identity document images and personal details with authorised third-party identity verification service providers. These providers are bound by confidentiality agreements and data processing agreements, and may only use your data for the purpose of identity verification on dz999's behalf.
dz999 is obligated under its gaming licence to disclose certain data to its licensing regulatory authority upon request. Additionally, where required by court order, law enforcement request, or applicable law, dz999 will disclose personal data to the relevant authority. dz999 will, where legally permitted to do so, notify affected users of such disclosures.
dz999 may share limited data with industry fraud prevention networks and databases to protect the Platform and its users from fraudulent account activity. Information shared in this context is limited to indicators of suspicious behaviour rather than full personal profiles.
Game studios providing certified games within the dz999 lobby may receive anonymised or pseudonymised game session data for RNG certification and audit purposes. Individual player identity is not disclosed to game studios.
As dz999 operates under an international gaming licence, some personal data processing activities — including data storage infrastructure, fraud detection systems, and KYC provider operations — may involve the transfer of personal data to servers or service providers located outside Pakistan.
Where international transfers occur, dz999 ensures that appropriate safeguards are in place to protect the personal data transferred. These safeguards may include contractual data processing agreements incorporating standard contractual clauses, or processing by providers operating in jurisdictions with recognised data protection standards.
By using the dz999 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. dz999 will not transfer your data internationally in a manner that reduces the protections to which you are entitled under this Privacy Policy.
dz999 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by regulatory or legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / regulatory obligation |
| KYC / identity documents | Duration of account + 5 years post-closure | Anti-money laundering regulations |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Game and betting activity logs | 3 years from session date | Dispute resolution / audit purposes |
| Customer support correspondence | 3 years from last interaction | Dispute resolution |
| Marketing consent records | Until consent withdrawn + 2 years | Proof of consent |
| Technical / device logs | 12 months from collection | Security monitoring |
| Self-exclusion records | Indefinitely (safety obligation) | Responsible gaming compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained for statistical purposes without time limit, as it no longer constitutes personal data.
As a user of the dz999 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the dz999 privacy team at [email protected] with the subject line "Data Rights Request":
dz999 will respond to verified data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further sixty (60) days with notification to the requester.
dz999 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that allow the Platform to recognise your browser and remember certain information about your session and preferences.
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential / Functional | Maintain your login session, remember account preferences, enable core Platform functionality (game loading, balance display, navigation). Cannot be disabled without breaking the Platform. | No — essential to service |
| Security | Fraud detection, session integrity verification, detection of suspicious login activity across sessions. | No — legitimate interest |
| Analytics | Anonymised usage statistics used to understand how users navigate the Platform and identify areas for improvement. No individual tracking. | Yes — on first visit |
| Preference | Remember your language preferences, game lobby filters, and display settings between sessions. | Yes — on first visit |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse, delete, or be notified about cookies. Note that disabling essential cookies will impact the functionality of the dz999 Platform, as login sessions and game loading depend on them. Analytics and preference cookies can be disabled without affecting core Platform access.
dz999 implements a layered security framework to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:
The dz999 Platform is strictly for individuals aged 21 years and above. dz999 does not knowingly collect or process personal data from any individual under the age of 21. The Platform's registration process includes age declaration and date-of-birth verification as mandatory steps, and KYC verification is used to confirm age compliance.
If dz999 becomes aware that personal data has been collected from an individual under 21 years of age, that data will be deleted promptly and the associated account will be permanently closed in accordance with our Terms & Conditions.
dz999 may, with your explicit consent, send you promotional communications regarding new games, bonuses, special offers, and Platform updates via SMS to your registered Pakistani mobile number or email where provided.
You can opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications — you will continue to receive account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts regardless of your marketing communication preferences.
dz999 does not use your personal data for third-party advertising platforms or retargeting networks. Marketing communications are sent directly by dz999 only.
dz999 reserves the right to update, revise, or supplement this Privacy Policy at any time. Updates may reflect changes in our data practices, legal obligations, the scope of Platform services, or regulatory requirements applicable to our gaming licence.
When this Privacy Policy is updated, the "Effective Date" shown at the top of this page will be revised to reflect the date of the change. For material changes that significantly affect how we process your personal data, dz999 will provide advance notice via your registered mobile number or email, and will post a prominent notice on the Platform.
Your continued use of the dz999 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any update to this Policy, please cease using the Platform and contact support to close your account.
We recommend reviewing this Privacy Policy periodically. The current version is always available at dz999.biz/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how dz999 has handled your personal data, please contact us using the details below:
dz999 will acknowledge all privacy-related queries within 48 hours and will endeavour to resolve substantive data rights requests within thirty (30) days of receipt of a verified request.
If you are not satisfied with dz999's response to a privacy complaint, you may escalate the matter to the relevant data protection supervisory authority applicable under dz999's regulatory framework. Details of the relevant authority are available on request from the dz999 privacy team.
This Privacy Policy constitutes the complete and current statement of dz999's data processing practices as of the effective date stated above. It supersedes all prior privacy notices and statements previously published by dz999.
dz999 combines rigorous data protection with Pakistan's most complete online gaming platform. Cricket, casino, slots — all under one secure login with PKR balance and local payment methods.
21+ only | Gamble responsibly | Terms & conditions apply